ABOUT ARMA
ARMA is a boutique consultancy dedicated to transforming the landscape of client service and account management. What sets us apart is our unique focus on coaching key account leads.
ARMA'S MISSION
Our mission is to empower businesses with the strategies, insights, and tools they need to achieve long-term, sustainable success. We believe that true excellence in client service is built upon a strong foundation of three key elements: performance, retention, and growth.
By optimizing performance, we help businesses enhance their operational efficiency, improve decision-making, and drive measurable results. Through a strategic focus on retention, we enable companies to foster lasting relationships, increase customer loyalty, and maximize lifetime value. And by unlocking new avenues for growth, we support businesses in scaling effectively, expanding their market presence, and staying ahead in an ever-evolving landscape.
With a commitment to innovation, data-driven strategies, and personalized solutions, we partner with businesses to ensure they not only meet their goals but exceed them—establishing a culture of continuous improvement and long-term success.
Fractional & Advisory
Chief Client Officer (Part-time or short-term support).
Retention & Growth Coaching (Pro-active)
Workshops to upskill account teams, build Client Development Plans and deliver sustainable growth across key client accounts.
Project execution Coaching (RE-ACTIVE)
Account management coaching during a live project, overcoming daily challenges and delivering improved KPI.
Relationship-Powered Coaching (PRO-ACTIVE)
Coaching to enhance stakeholder relationships and improve the performance of complex integrated campaigns.