ABOUT ARMA
ARMA is a boutique consultancy dedicated to helping client-services and account-management teams optimise their performance for retention and growth.
ARMA'S MISSION
Arma was founded in 2024 with a mission to empower businesses to deliver exceptional client service and drive sustainable success through innovative, tailored training and coaching programmes, and advisory solutions.
Our belief is that investing in your people, equipping them to deliver best-in-class client service and perform at the highest level, drives higher retention rates and enables long-term, sustainable business growth.
What sets us apart is our unique approach. Every programme we deliver is fully tailored to your team’s specific needs, and we work collaboratively with you to deliver personalised solutions using our unique matrix framework.
We believe that true transformation stems from connecting with individuals on a personal level, which is why all our training and coaching programmes include one-to-one support alongside group workshops as standard.
Our commitment to behavioural change is at the heart of everything we do. We go beyond telling teams what to do—we show them how to do it. By embedding high-performance habits and promoting lasting behavioural shifts, we empower teams to deliver outstanding client service, build enduring relationships, and cultivate a culture of continuous improvement.
KEY BENEFITS OF ARMA'S APPROACH
Delivering long-term partnerships. retention, growth & performance. |
Teaming up with ARMA helped us rethink how we support and grow our client relationships. Before the programme, we knew we delivered great work—but we wanted to strengthen our strategic client partnerships and embed more consistent, high-performance behaviours across the team. The Retention & Growth coaching helped us do exactly that. The ARMA methodology gave our account managers practical, actionable tools to optimise client relationships and elevate service standards.