RETENTION, GROWTH & PERFORMANCE. |
ARMA is a boutique consultancy dedicated to transforming the landscape of client service and account management.
What sets us apart is our unique focus on coaching
With extensive experience in client services and delivering large-scale campaigns, we provide industry insights to help
businesses overcome challenges, build high-performing teams, and cultivate long-term client relationships.
ABOUT THE FOUNDER
I am a strategic marketing leader
With over 18 years’ experience across client service roles in agencies, in-house teams, and rights-holders.
As the founder of ARMA, I am dedicated to empowering client services and account management teams to optimise their performance, driving both client retention and business growth.
Throughout my career, I have collaborated with leading brands such as EE, BT, BBC, Sony, Universal Music, Glastonbury, and BAFTA, delivering impactful integrated campaigns and fostering long-term partnerships.
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